All customers of Corporate Media, LLC ("Corporate Media") are subject to this billing and cancellation policy (this "Policy"). Use by a customer of Corporate Media's services or network constitutes acceptance by such customer of the terms of this Policy.

Billing Information

All customers are required to provide Corporate Media with accurate and complete billing information, including legal name, physical address, e-mail address and telephone number. All customers are responsible for reporting to Corporate Media any changes in such billing information within 30 days of such change.

Invoices for services are e-mailed, faxed, or mailed at the start of each service period on the first day of the month. Customers shall be invoiced and charged monthly for standard service charges plus any additional usage or service charges, including, without limitation, toll-free usage and national dial-up service charges. All customers are responsible for monthly payment of invoices regardless of whether such invoices were actually received. For customers paying by check, payments are due within 15 days after the date that the invoice is e-mailed, faxed, or mailed by Corporate Media to the customer.

All charges invoiced to a customer shall be deemed to be valid and undisputed unless the customer disputes such charges in writing within 30 days after the invoice is e-mailed, faxed, or mailed by Corporate Media to the customer. Each customer is responsible for payment for all services provided to such customer by Corporate Media at Corporate Media's standard charges (unless otherwise set forth in the customer's service agreement with Corporate Media) and pursuant to Corporate Media's standard billing practices, regardless of whether the provided service is specifically set forth in the customer's service agreement with Corporate Media.

With respect to customers that are provided "usage based" bandwidth services, burstable co-location services, burstable hosting services, and/or burstable frame relay services, such services shall be billed monthly by Corporate Media at the 95th percentile level of customer's usage for such month in accordance with Corporate Media's standard methodology, which may change from time to time.

Cancellation Information A customer may terminate its account with Corporate Media only in accordance with its applicable service agreement. To provide written notification to Corporate Media of its intent to terminate in accordance with its service agreement, a customer must provide such notice via one of the following procedures:

• via e-mail to cancel@Corporate Media.net
• via facsimile to 720.891.1024; Attention: Customer Support/Cancellations
• via U.S. Postal Service to Corporate Media, LLC; Attention: Customer Support/Cancellations;

Written notification of termination must include login name, customer name, address, and telephone number, and the effective date of termination of the account. The effective date of termination and receipt by Corporate Media of written notification of termination must be in accordance with the terms of the applicable service agreement.

Accounts that are not terminated in accordance with the above procedures shall remain active and shall continue to incur monthly service charges until properly terminated.